FAQ's

1. What forms of payments do we accept?

Payment can be made by:

  • Transfer BCA or Mandiri
  • Credit Card on Delivery - with min of Rp 500.000 (only available in Jakarta)

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2. Free shipping?

Yes, with a minimum order of Rp 500.000

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3. When will I receive my order?

  • Within Jakarta: it takes about 1-2 days
  • Outside Jakarta: Please contact us because different city have different delivery time

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4. Need it urgently?

Please let us know and we will try to help you

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5. Can I pick up my order?

Yes you can, please give us a call and we will prepare them for you

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6. Can you gift - wrap my order?

Yes,just add Gift wrapping in the item you wish to send as a gift

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7. What is your customer service operating hours?

We are avaialble Monday to Sunday from 10.30 am till 8.30 pm. Please add our BB Pin for an easier service.

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8. Need Help & Support ?

We have live chat help available or if our live support is offline, you can contact us via BBM : 20D02AA3 or SMS to 0819.0550.5000 or Phone 021.56983562 and our contact us form

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9. What is your return policy?

We won't be happy unless you are, you may exchange the items within 7 days exluding shipping charges. Products must be returned in their original condition.

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10. Where are we located?

  • North Jakarta :
    Baby Empire
    Ruko Cordoba block G no:9
    Pantai Indah kapuk ( waterboom area )
    Jakarta Utara 14450
  • Central Jakarta ( Coming soon )
    Plaza Indonesia Level 3
    Miniapolis Area unit L 29 ( across excelso )
    Jakarta Pusat